Customer Communications Trust Pilot Documents Review

On a scale of 1 to 5 how easy were your policy documents to read and understand? * *

5. Documentation was clear and transparent – I understood it all.
4. Documentation was mostly clear and transparent, but I have some questions
3. I haven’t reviewed the documents
2. I didn’t understand some areas or some areas were not clear
1. The documentation was not clear or transparent

Please tell us how can we improve our documents to make them clearer?