Existing Customers

Here you will be able to find some of the most useful information in relation to your policy, including renewing your policy online. We have also listed the claims processes for each insurer and have provided printable claims forms below. 

 

Renewing your Policy

Renewing with Equesure is simple. If you've received your renewal invite you can use our online renewals portal by clicking the link below. Alternatively, if you wish to discuss your renewal, please call us on 01480 220089.

Renew your Policy

Direct Debit Auto Renewal Form

If you currently pay by Direct Debit and you wish to opt in or out of having your policy automatically renew via Direct Debit, please complete this form.

Making a Claim

The claims process varies between insurance provider and the policy type. Please refer to the list below for the relevant claims process for you. If you have any questions or can't find the information you are looking for, please call us on 01480 220089.

Horse Insurance Claims:

Peliwica Equine claim form / portal:

Online claim Portal: www.peliwicaltd.co.uk/howtoclaim

For the Paper/Electronic claim form, please click here. 

Claims line telephone Number: 01423 593335

Email: claims@peliwica.co.uk

 

The Insurance Emporium Equine claims:

Paper/Electronic claim forms can be found by clicking the relevant product below:

Horse Death of Horse

Vets Fees

Veteran Vets Fees

Saddlery and Tack

Loss of Use

Claims line telephone Number: 0330 024 4006 select option 2

Email: claims@emporium.co.uk

 

E&L / Equine & Livestock Equine claims:

Paper/Electronic claim forms can be found by clicking the relevant product below:

Public Liability

Saddlery and Tack (Theft)

Saddlery and Tack (Damage)

Theft or Straying

Vet Fees

Death of Horse

Dental Claim Form

Claims line telephone number: 0330 024 3438

Email address: claims@eandl.co.uk

 

HorseInsurance.co.uk Equine claims:

Paper/Electronic claim form: www.horse-insurance.co.uk/claims

HorseInsurance.co.uk claims line telephone Number: 0330 024 1603

Email address: claims@horse-insurance.co.uk

 

Towergate AIUA Equine claim form:

For the Paper/Electronic claim form, click here. 

AIUA claims line telephone Number: 01423 795148

Email: reception@aiua.co.uk

 

Horsebox Insurance claims:

MISL Horsebox Claims:

All Horsebox claims must be submitted by telephone

Claims line telephone Number: 0344 873 8184

Email address: claims@markerstudy.com

 

KGM Horsebox claims:

All Horsebox claims must be submitted by telephone

Claims line telephone Number: 0333 555 5909

Email address: info@aaconline.co.uk

 

Highway (LV) Horsebox claims:

All Horsebox claims must be submitted by telephone

Claims line telephone Number: 0800 678 1770

Email address: adnonstandard@lv.co.uk

 

Equity Red Star (ERS) Horsebox claims:

All Horsebox claims must be submitted by telephone

Claims line telephone number: 0344 800 9485

New claims email address: agriculturefnol@ers.com

Existing claims email address:  claims@ers.com

 

Horse Trailer Insurance Claims:

The Insurance Emporium Trailer:

For the Paper / Electronic claim form, click here. 

Claims line telephone Number: 0330 024 4006 (option 2)

Claims email address: claims@emporium.co.uk

 

E&L/Equine & Livestock:

For the Paper / Electronic claim form, click here.

Claims line telephone number: 0330 024 3438

Email address: claims@eandl.co.uk

 

Horse Rider Insurance Claims:

 

The Insurance Emporium:

Policyholders must submit claims for Rider policies by phone

Claims line telephone Number: 0330 024 4006 (option 2)

Email address: claims@emporium.co.uk

 

E&L/Equine & Livestock:

Policyholders must submit claims for Rider policies by phone

Claims line telephone number: 0330 024 3438

Email address: claims@eandl.co.uk