Existing Customers
Here you will be able to find some of the most useful information in relation to your policy, including renewing your policy online. We have also listed the claims processes for each insurer and have provided printable claims forms below.
Renewing your Policy
Renewing with Equesure is simple. If you've received your renewal invite you can use our online renewals portal by clicking the link below. Alternatively, if you wish to discuss your renewal, please call us on 01480 220089.
Renew your Policy
Direct Debit Auto Renewal Form
If you currently pay by Direct Debit and you wish to opt in or out of having your policy automatically renew via Direct Debit, please complete this form.
Making a Claim
The claims process varies between insurance provider and the policy type. Please refer to the list below for the relevant claims process for you. If you have any questions or can't find the information you are looking for, please call us on 01480 220089.
Horse Insurance Claims:
Peliwica Equine claim form / portal:
Online claim Portal: www.peliwicaltd.co.uk/howtoclaim
For the Paper/Electronic claim form, please click here.
Claims line telephone Number: 01423 593335
Email: claims@peliwica.co.uk
The Insurance Emporium Equine claims:
Paper/Electronic claim forms can be found by clicking the relevant product below:
Horse Death of Horse
Vets Fees
Veteran Vets Fees
Saddlery and Tack
Loss of Use
Claims line telephone Number: 0330 024 4006 select option 2
Email: claims@emporium.co.uk
E&L / Equine & Livestock Equine claims:
Paper/Electronic claim forms can be found by clicking the relevant product below:
Public Liability
Saddlery and Tack (Theft)
Saddlery and Tack (Damage)
Theft or Straying
Vet Fees
Death of Horse
Dental Claim Form
Claims line telephone number: 0330 024 3438
Email address: claims@eandl.co.uk
HorseInsurance.co.uk Equine claims:
Paper/Electronic claim form: www.horse-insurance.co.uk/claims
HorseInsurance.co.uk claims line telephone Number: 0330 024 1603
Email address: claims@horse-insurance.co.uk
Towergate AIUA Equine claim form:
For the Paper/Electronic claim form, click here.
AIUA claims line telephone Number: 01423 795148
Email: reception@aiua.co.uk
Horsebox Insurance claims:
MISL Horsebox Claims:
All Horsebox claims must be submitted by telephone
Claims line telephone Number: 0344 873 8184
Email address: claims@markerstudy.com
KGM Horsebox claims:
All Horsebox claims must be submitted by telephone
Claims line telephone Number: 0333 555 5909
Email address: info@aaconline.co.uk
Highway (LV) Horsebox claims:
All Horsebox claims must be submitted by telephone
Claims line telephone Number: 0800 678 1770
Email address: adnonstandard@lv.co.uk
Equity Red Star (ERS) Horsebox claims:
All Horsebox claims must be submitted by telephone
Claims line telephone number: 0344 800 9485
New claims email address: agriculturefnol@ers.com
Existing claims email address: claims@ers.com
Horse Trailer Insurance Claims:
The Insurance Emporium Trailer:
For the Paper / Electronic claim form, click here.
Claims line telephone Number: 0330 024 4006 (option 2)
Claims email address: claims@emporium.co.uk
E&L/Equine & Livestock:
For the Paper / Electronic claim form, click here.
Claims line telephone number: 0330 024 3438
Email address: claims@eandl.co.uk
Horse Rider Insurance Claims:
The Insurance Emporium:
Policyholders must submit claims for Rider policies by phone
Claims line telephone Number: 0330 024 4006 (option 2)
Email address: claims@emporium.co.uk
E&L/Equine & Livestock:
Policyholders must submit claims for Rider policies by phone
Claims line telephone number: 0330 024 3438
Email address: claims@eandl.co.uk